Privacy Policy
Effective date: 20 February 2026
Company: Total Network Solutions Europe Ltd (trading as TNS Comms)
Website: www.tnscomms.co.uk
Email: info@tnscomms.co.uk
Telephone: 01270 297691
Address: Unit 2 First Avenue, Crewe, Cheshire, CW1 6BG, United Kingdom
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This Privacy Policy explains how TNS Comms collects and uses personal data when you visit our website, contact us, request information, purchase products or services, or otherwise interact with us.
We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).
1. Who is responsible for your personal data?
Total Network Solutions Europe Ltd is the “data controller” for personal data collected through this website and related communications.
If you have questions or want to exercise your rights, contact:
Email: info@tnscomms.co.uk
Telephone: 01270 297691
Address: Unit 2 First Avenue, Crewe, Cheshire, CW1 6BG
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If we are required to appoint a Data Protection Officer (DPO), we will publish their contact details here.
2. Personal data we collect
We collect personal data in the following ways:
2.1 Data you provide to us
This includes information you submit when you:
• complete contact forms or enquiry forms
• request a quote or call-back
• subscribe to updates
• apply for roles (if applicable)
• purchase products or services
• communicate with us by email, phone, post or otherwise
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Depending on your interaction, this may include:
• name, job title and company name
• email address, telephone number and postal address
• details included in your message or enquiry
• account login details (if you create an account)
• billing details and purchase history
• feedback, comments or reviews you provide
2.2 Data collected automatically (website usage and device data)
When you browse our website, we may collect:
• IP address
• browser type/version and device information
• approximate location (derived from IP)
• pages viewed, time on site, clicks and interactions
• referral source and navigation paths
• performance and diagnostic data
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This information is collected using cookies and similar technologies (see section 8).
2.3 Payment data
f you make a payment, card payments are processed via Wix payments or Wix-supported payment providers. We do not store full card details on our own systems.
3. Why we use your personal data (purposes)
We use your personal data to:
• respond to enquiries and provide quotes
• provide and administer services and contracts
• take payment and manage invoicing
• provide customer support and technical assistance
• send service notices (eg changes that affect your account or a service)
• improve our website, services and user experience
• maintain website security and prevent fraud
• comply with legal obligations
• send marketing communications where you have consented, or where permitted by law
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We do not sell your personal data.
4. Lawful bases for processing (UK GDPR)
We process personal data only where we have a lawful basis, including:
4.1 Contract
Where processing is necessary to provide services, supply products, or take steps at your request before entering a contract.
4.2 Legitimate interests
Where it is in our legitimate interests to:
• respond to business enquiries
• operate and improve our website and services
• keep our systems secure
• understand how visitors use our site
We balance our legitimate interests against your rights and expectations.
4.3 Consent
Where required (e.g, non-essential cookies and certain marketing). You can withdraw consent at any time (see section 11).
4.4 Legal obligation
Where we must process data to comply with UK law (eg tax and accounting requirements).
5. Who we share personal data with
We may share personal data with trusted third parties where necessary, including:
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• Wix.com, our website hosting and platform provider (hosting, databases, site functions)
• Payment providers offered through Wix (to process transactions securely)
• Analytics and performance providers (e.g., website analytics tools)
• IT, security and professional advisers (where necessary for support, compliance or legal claims)
• Delivery or service partners (where required to fulfil services or contracts)
• Regulators, law enforcement or courts (where legally required)
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We require appropriate safeguards and confidentiality where relevant.
6. Where your data is stored (Wix hosting)
Our website is hosted on the Wix.com platform. Data may be stored via Wix data storage, databases, and Wix applications on secure servers protected by firewall technology.
7. Payment security (PCI-DSS)
Payment processing is handled through Wix-supported payment gateways. These gateways follow PCI-DSS requirements designed to help ensure secure handling of card payments. We do not store full credit card information on our own servers.
8. Cookies and similar technologies
We use cookies and similar tools to operate the site, improve performance, and understand how visitors use the website.
When you first visit, you can choose which non-essential cookies to accept via our cookie banner/settings.
8.1 Cookie categories
Essential cookies
These are required for core functionality such as security and network management. They cannot be switched off.
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Functional cookies
These remember your preferences and help provide enhanced features. You can enable/disable these.
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Analytics cookies
These help us understand how visitors interact with our website, so we can improve it. You can enable/disable these.
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Marketing cookies
These may be used to measure advertising effectiveness and deliver more relevant ads. You can enable/disable these.
8.2 Managing cookies
You can also control cookies using your browser settings.
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To opt out of Google Analytics tracking across all sites (where used), you can use:
http://tools.google.com/dlpage/gaoptout
9. International data transfers
Wix and some of our service providers may process data outside the UK. Where personal data is transferred internationally, we ensure appropriate safeguards are in place in line with UK GDPR requirements (for example, recognised transfer mechanisms and contractual protections).
10. How long we keep your data (retention)
We keep personal data only as long as necessary for the purposes described in this policy, including legal, accounting, or reporting obligations.
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Typical retention periods may include:
• Enquiries: up to 24 months after last contact
• Customer/contract records (including invoices): up to 6 years (for UK tax/accounting)
• Marketing preferences: until you unsubscribe or update preferences
• Website analytics: retained according to the relevant tool’s settings, then deleted or anonymised
We may retain data longer where required for legal claims, disputes, or regulatory matters.
11. Your rights under UK GDPR
You have rights, including:
• right of access
• right to rectification
• right to erasure
• right to restrict processing
• right to object (including to direct marketing)
• right to data portability (in some circumstances)
• right to withdraw consent at any time (where processing is based on consent)
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To exercise your rights, email: info@tnscomms.co.uk
11.1 Right to complain
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection.
12. Withdrawing consent and opting out of marketing
f you have given consent for marketing, you can withdraw it at any time by:
• using the unsubscribe link in our emails (where provided), or
• emailing info@tnscomms.co.uk
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If you object to direct marketing, we will stop.
13. Is providing data mandatory?
Where we need personal data to provide a quote, perform a contract, or meet a legal requirement, failure to provide it may mean we cannot provide the requested services or products.
14. Security of your personal data
We use appropriate technical and organisational measures to protect personal data against accidental or unlawful loss, destruction, alteration, unauthorised disclosure or access.
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No online service is completely secure. You should also take steps to protect your own devices and account credentials.
15. Third-party links
Our website may include links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies separately.
16. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be published on this page with an updated effective date.